Contact
Official support email for users and app review teams.
Support
Support for account, safety, and policy questions
Use this page for login issues, notifications, account deletion, privacy requests, and abuse reporting.
Response SLA
Typical first response time: 24-72 hours.
Safety and abuse reports are prioritized.
Account deletion
- Open Moldi and go to Settings.
- Select Delete Account and confirm.
- If needed, email an Account Deletion Request to support.
Detailed instructions: /legal/account-deletion
FAQ
I cannot sign in. What should I check first?
Confirm you are using the same login method linked to your account and update to the latest app version. If the issue continues, email support with your account email/username, device model, and a screenshot of the error.
Why am I not receiving notifications?
Check app notification permissions in your device settings and verify in-app notification preferences are enabled. If it still does not work, contact support with your OS version and notification settings screenshot.
How do I delete my account?
In app: Settings -> Delete Account -> confirm. You can also submit an Account Deletion Request to support@moldi.app. Full process: /legal/account-deletion.
How do I report fake accounts, harassment, or abuse?
Use in-app report/block controls and email details to support@moldi.app. Include profile name, screenshots, and timestamps so our safety team can investigate quickly.
Where are privacy and terms documents?
Privacy Policy: /legal/privacy. Terms of Service: /legal/terms. Child Safety Standards: /child-safety.
Abuse reporting
Report fake accounts, harassment, threats, impersonation, or other abuse from in-app reporting and by emailing support@moldi.app.
Child safety standards and CSAE reporting details are published at /child-safety.
If someone is in immediate danger, contact local emergency services first, then send context to support so we can follow up on the account.