Contact
Official support email for users and app review teams.
Support
Support for plans, accounts and safety
Help with signing in, plans and group chats, notifications, reporting, subscriptions from earlier versions, privacy requests and account deletion.
Response time
Typical first response time: 24-72 hours.
Safety and abuse reports are prioritized.
Account deletion
- Open Moldi and go to Settings.
- Select Delete Account and confirm.
- If needed, email an Account Deletion Request to support.
Detailed instructions: /legal/account-deletion
Common questions
I can't sign in. What should I check first?
Use the same sign-in method you signed up with (email, Apple or Google) and update to the latest app version. If it still doesn't work, email support@moldi.tr with your account email, device model and a screenshot of the error.
I can't see any plans.
Check that you've chosen a city on the Plans tab; online plans are shown either way. If there's nothing in your city yet, you can create the first plan.
My join request hasn't been answered.
Plans where the host approves requests stay in My Plans under Waiting for approval until the host accepts or declines. You can withdraw the request at any time.
Why am I not getting notifications?
Check that notifications are allowed for Moldi in your device settings and turned on in the app's Settings. If it still doesn't work, email support@moldi.tr with your device model, OS version and a screenshot of your notification settings.
How do I report a plan, a person or abuse?
Use Report plan in the plan's menu, or report or block a person from the plan or their group chat message. For anything that needs more context, email support@moldi.tr with the plan name, the person's name, screenshots and times so the team can investigate.
I have a subscription from an earlier version of Moldi.
Nothing is sold in the current app, and it has no subscription settings. An active subscription stays active until you cancel it in the subscriptions section of your Google Play or App Store account. Deleting your account doesn't cancel it. See Pricing.
How do I delete my account?
In the app: Settings → Delete Account → confirm. If you signed up with Google and the app asks for a password, use Forgot password to set one first. You can also email an Account Deletion Request to support@moldi.tr. Full process: /legal/account-deletion.
How do I make a privacy request?
Email support@moldi.tr from the address linked to your account. Our Privacy Policy explains what data Moldi processes.
Where are the privacy and terms documents?
Privacy Policy: /legal/privacy. Terms of Service: /legal/terms. Child Safety Standards: /child-safety.
Abuse reporting
Report fake accounts, harassment, threats, impersonation or other abuse through in-app reporting and by emailing support@moldi.tr.
Child safety standards and CSAE reporting details are published at /child-safety.
If someone is in immediate danger, contact local emergency services first, then send context to support so we can follow up on the account.